Frequently asked questions

Do passengers need an account or an app?

No. Passengers look up a vehicle by its number plate or QR code in any phone browser.

How do plate payments work?

The passenger pays the SACCO's Paybill using the vehicle's registration number as the account number. A payment shows as received only after Safaricom confirms it, and it is matched to the vehicle automatically. Unclear payments go to the SACCO's review queue.

Does the platform hold SACCO or owner money?

No. Money goes to the SACCO's own Paybill. The platform keeps the records, does the reconciliation and produces owner statements, following each SACCO's agreed rules.

Can a vehicle have more than one owner?

Yes. Ownership is recorded with shares and dates, and the full history is kept when a vehicle changes hands.

Is a document "verified" once it's uploaded?

No. An upload stays "unverified" until authorised SACCO staff record how they checked it.